PRIVACY POLICY

At Monroe Operations LLC d/b/a Center for Families (“Company”), we respect the privacy of others. This PRIVACY POLICY (this “Privacy Policy”) is intended to explain Company’s privacy practices with respect to the centerforfamilies.com website (together with its features and services, the “Site”). This Privacy Policy is also intended to provide you and any person helping you visit, access, or use the Site (whether as a buyer, seller, visitor, or otherwise) (collectively, “you” or “your”) with an overview of the following:

  • the type of information about you Company collects through the Site;
  • how Company collects such information;
  • how Company uses such information;
  • who will have access to such information; and
  • Company’s security measures for protecting such information.

THIS PRIVACY POLICY ONLY APPLIES TO INFORMATION COLLECTED THROUGH THE SITE.

COMPANY HAS ADDITIONAL PRIVACY AND SECURITY POLICIES RELATED TO CERTAIN OF ITS OPERATIONS, SUCH AS ITS HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPPA) POLICIES AND PROCEDURES. COPIES OF COMPANY’S NOTICES OF PRIVACY PRACTICES RELATED TO ITS HEALTHCARE OPERATIONS ARE AVAILABLE HERE: FOR PENNSYLVANIA.

CAREFULLY READ EACH AND EVERY TERM AND CONDITION OF THIS PRIVACY POLICY IN ITS ENTIRETY. BY VISITING, ACCESSING, OR USING THE SITE, YOU ARE AUTOMATICALLY ACCEPTING AND AGREEING TO THE MOST-RECENT VERSION OF THIS PRIVACY POLICY, AND YOUR CONTINUING VISIT, ACCESS OR USE OF THE SITE REAFFIRMS YOUR ACCEPTANCE AND AGREEMENT OF THE FOREGOING IN EACH INSTANCE.

1. Categories of Information Collected.

Company may collect personal and non-personal information about you through the Site.

1.1. Categories of Information Collected Through the Site. The categories of personal and non-personal information collected from you through the Site might include:

  • Computer, mobile device, and/or web browser information (e.g., IP address, mobile device ID information, operating system, browser type, referring/exist web pages, web page requests, cookie information, hardware attributes, software attributes);
  • Third-party website, network, platform, server, and/or application information (e.g., Facebook, LinkedIn);
  • Usage activity concerning your interactions with the Site and/or third-party websites, networks, platforms, servers, or applications accessed through the Site (e.g., number of clicks on a page or feature, amount of time spent on a page or feature, identity of third-party websites, networks, platforms, servers, and applications being access through the Site);
  • Information about content and/or communications that you submit to or publish on or through the Site.

1.2. Categories of Other Information Collected From Your Mobile Device. If you use your mobile device to visit, access, or use the subscription or members-only area of the Site, then additional categories of personal and non-personal information collected from you through the Site might include:

  • Your name associated with your mobile device;
  • Your address associated with your mobile device;
  • Your telephone number associated with your mobile device;
  • Your geolocation;
  • Your mobile device ID information;
  • With your express agreement, your mobile contacts and/or contact information (e.g., names, telephone numbers, physical addresses, e-mail addresses, photos); and/or
  • With your express agreement, information about third-party software applications on your mobile device (including, without limitation, general software apps, and online social media apps).

2. How Information Is Collected.

Company might collect personal and non-personal information from you when you register with or subscribe to the Site (e.g., by subscribing to Company’s regular or promotional e-mail lists through the Site); complete and submit any online enrollment, pre-enrollment, insurance verification, and/or contact us forms; when you allow the Site to access, upload, download, import, or export content found on, or to otherwise interact with, your computer or mobile device (or any other device you may use to visit, access, or use the Site) or online accounts with third-party websites, networks, platforms, servers, or applications (e.g., your online social media accounts, your cloud drives and servers, or your mobile device service provider); when you share certain content or communications from the Site with third parties; or whenever Company asks you for such information, such as, for example, when you answer an online survey or questionnaire.

In addition, if you or a third party sends Company a comment, message, or other communication (such as, by way of example only, e-mail, letter, fax, phone call, or voice message) about you and/or your activities on or through the Site, then Company may collect any personal or non-personal information provided therein or therewith.

Finally, Company may use various tracking, data aggregation, and data analysis technologies, including, for example:

  • Cookies, which are small data files (such as, by way of example only, text files) stored on the computer or device you use to view a website, and which help store user preferences and activity. Cookies may record information you access on one page of a website to simplify subsequent interaction with that website, or to help streamline your transactions on related pages of that website. Most major web browsers are set up so that they will initially accept cookies, but you might be able to adjust your computer’s, device’s or web browser’s preferences to issue you an alert when a cookie is downloaded, or to disable the use of some or all cookies on your computer or other devices. Please be advised that if you choose to reject all cookies, then certain areas of the Site might not function properly.
  • Web beacons, which are pieces of code embedded in a website or e-mail to monitor your activity on the website or your opening of the e-mail, and which can pass along information such as the IP address of the computer or device you use to view the website or open the e-mail, the URL page on which the web beacon is located, the type of web browser that was used to access the website, and previously set cookie values. Web beacons are sometimes used to collect advertising data, such as counting page views, promotion views or advertising responses. Disabling your computer’s, device’s or web browser’s cookies may prevent some web beacons from tracking or recording certain information about your activities. Please be advised that if you disable all such cookies, then certain areas of the Site might not function properly.
  • Scripts, which are pieces of code embedded in a website to define how the website behaves in response to certain key or click requests sent by the user. Scripts are sometimes used to collect information about the user’s interactions with the website, such as the links the user clicks on. Scripts are often times temporarily downloaded to the user’s computer or device from the website server, active only while the user is connected to the Site, and deactivated or deleted when the user disconnects from the website. Please be advised that if you disable any scripts through your web browser or other means, then certain areas of the Site might not function properly.
  • Google Analytics, which is a digital analytics service offered by Google Inc. that tracks, measures and generates information about a website’s traffic, sales, and similar information, and which may be used for statistical and marketing research. Please see http://www.google.com/analytics for more information about Google Analytics. We may use other third party analytic services as well.

By visiting, accessing or using the Site, you acknowledge and agree in each instance that you are giving Company permission to monitor or otherwise track your activities on the Site, and that Company may use the aforementioned and/or other tracking, data aggregation, and data analysis technologies.

3. Use of Information Collected.

Company may use the personal and/or non-personal information it collects from you through the Site in a variety of ways, such as, for example, to:

  • Fulfill your requests;
  • Facilitate your movement through the Site;
  • Facilitate your use of the Site’s features, products, and/or services;
  • Send you communications like, for example, administrative e-mails, promotional e-mails, answers to your questions, and updates about the Site;
  • Provide you with information about Company and its businesses, products, and services by letter, e-mail, text, telephone, or other forms of communication;
  • Provide you with information about third-party businesses, products, and services by letter, e-mail, text, telephone, or other forms of communication;
  • Improve the Site and/or the Site’s content, features, and/or services;
  • Improve Company’s products, services, and/or marketing efforts;
  • Create new Company products, services and/or marketing efforts;
  • Help personalize user experiences with the Site and/or the Site’s products and/or services;
  • Analyze traffic to and through the Site;
  • Analyze user behavior and activity on or through the Site;
  • Conduct research and measurement activities;
  • Monitor the activities of you and others on or through the Site;
  • Protect or enforce Company’s rights and properties; and/or
  • Protect or enforce the rights and properties of others (which may include you).

Company reserves the right to use your personal and non-personal information when:

  • Required by applicable law, court order, or other governmental authority (including, without limitation and by way of example only, in response to a subpoena or other legal process); or
  • Company believes in good faith that such use is otherwise necessary or advisable (including, without limitation and by way of example only, to investigate, prevent, or take legal action against someone who may be causing injury to, interfering with, or threatening the rights, obligations, or properties of Company, a user of the Site [which may include you], or anyone else who may be harmed by such activities, or to further Company’s legitimate business interests).

4. Sharing of Information Collected.

Company reserves the right to share your personal information with its employees, agents, administrators, and legal advisors; and with those third parties who help manage, administer distribute, and/or operate the Site and/or the Site’s services and/or features (e.g., web hosting companies, website administrators, mobile app distribution platforms, support services companies, payment processing companies, and insurance companies), as needed in order for them to perform such services.

In addition, your name, user name, and/or contact information may be disclosed in Company’s membership directory or elsewhere through the Site, and/or in connection with Company’s display or performance of photographs, images, and/or videos of you on or through the Site.

Company does not limit the ways in which it may use or share non-personal information because non-personal information does not identify you. For example, Company may freely share non-personal information with its affiliates, suppliers, and representatives, as well as with other individuals, businesses, and government entities.

You may choose to share certain information and/or follow other users on the Site. You may choose to share your contact information with other users or provide it publicly.

5. Data Retention.

Company may retain your personal information for as long as it believes necessary; as long as necessary to comply with its legal obligations, resolve disputes, and/or enforce its agreements; and/or as long as needed to provide you with the features, products, and/or services of the Site.

6. Third Party Applications and Networks.

The Site and/or any communications sent through or as a function of the Site may contain links to third-party websites, networks, platforms, servers, and/or applications. TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY IS NOT RESPONSIBLE FOR, AND YOU HEREBY RELEASE COMPANY FROM ANY AND ALL LIABILITY WHICH MAY ARISE FROM, SUCH THIRD PARTY WEBSITES, NETWORKS, PLATFORMS, SERVERS, AND APPLICATIONS (INCLUDING, WITHOUT LIMITATION, THE PRIVACY POLICIES AND PRACTICES OF SUCH THIRD-PARTY WEBSITES, NETWORKS, PLATFORMS, SERVERS, AND APPLICATIONS, ANY INFORMATION OR MISINFORMATION FOUND ON OR THROUGH SUCH THIRD-PARTY WEBSITES, NETWORKS, PLATFORMS, SERVERS, AND APPLICATIONS, AND ANY ACTS, ERRORS, AND OMISSIONS OF SUCH THIRD-PARTY WEBSITES, NETWORKS, PLATFORMS, SERVERS, AND APPLICATIONS).

You may have the opportunity to access the Site with or through certain third-party websites, networks, platforms, servers, or applications, which may be subject to separate privacy policies pertaining to those third-party websites, networks, platforms, servers, or applications. Company may also collect information from those third-party websites, networks, platforms, servers, or applications (such as, for example, your name, gender, date of birth, and personal interests, when you “like” or click links provided by or through those third-party websites, networks, platforms, servers, or applications, and other information available through your online account or page with those third-party websites, networks, platforms, servers, or applications). IT IS YOUR RESPONSIBILITY TO CAREFULLY READ, ACCEPT, AND COMPLY WITH THE RELEVANT TERMS OF USE AND PRIVACY POLICIES ASSOCIATED WITH THOSE THIRD-PARTY WEBSITES, NETWORKS, PLATFORMS, SERVERS, AND APPLICATIONS.

7. Security.

Company implements security measures to help protect the personal information it collects through the Site. For example, Company encrypts the transmission of information through the Site by using secure socket layer (SSL) technology.

REGARDLESS OF THE FOREGOING, PLEASE OBSERVE THAT “PERFECT” OR “100%” SECURITY DOES NOT EXIST ON THE INTERNET. THEREFORE, YOUR ACCESS AND USE OF THE SITE, AND YOUR OPENING OF ANY COMMUNICATIONS SENT THROUGH OR AS A FUNCTION OF THE SITE, ARE DONE AT YOUR OWN RISK.

To help maintain the security of your personal information, Company asks that you please notify it immediately of any unauthorized visit, access, or use of the Site.

8. Retention, Review, and Change of Information Collected.

You may request at any time that Company provide you with an opportunity to review and change your personal information collected through the Site, or to no longer use your personal information to provide you with any products or services. Please submit any such request (“Request Concerning Personal Information”) to any one of the following:

By mail: Center for Families, 101 Phoenixville Pike Malvern, PA 19355, with a subject line of “Your Personal Information.”

By e-mail: malverninfo@centerforfamilies.com, with a subject line of “Your Personal Information.”

For each Request Concerning Personal Information, please state “Your Personal Information” in the e-mail or letter subject line, and clearly state the following in the body:

  1. the nature of your request;
  2. that the request is related to “Your Personal Information;”
  3. your name, street address, city, state, zip code, and e-mail address; and
  4. whether you prefer to receive a response to your request by mail or e-mail.

If you send a Request Concerning Personal Information by mail, then please do so by U.S. Certified Mail, Return Receipt Requested to allow for confirmation of mailing, delivery, and tracking. Company will not accept a Request Concerning Personal Information via telephone or facsimile. Company is not responsible for any Request Concerning Personal Information that is incomplete, incorrectly labeled, or incorrectly sent.

You are solely responsible for the accuracy and content of your personal information, and for keeping your personal information current and correct.

9. Severability.

If any term or condition of this Privacy Policy is deemed invalid or unenforceable by a court of law with binding authority, then the remaining terms and conditions shall not be affected, and the court shall reform the invalidated or unenforceable term or condition to the maximum extent permitted under the law and consistent with the intent of this Privacy Policy.

10. Contact Us.

Please direct any questions you may have about this Privacy Policy to any one of the following:

By mail: Center for Families, 101 Phoenixville Pike Malvern, PA 19355, with a subject line of “Privacy Policy.”

By e-mail: malverninfo@centerforfamilies.com, with a subject line of “Privacy Policy.”

The foregoing contact information may change from time-to-time by supplementation, amendment, or modification of this Privacy Policy.

11. International Users.

For any of the above purposes and in view of Company’s global operations, you agree that Company may transfer some or all of your personal data to countries outside your resident jurisdiction and may process and/or store such information in the United States of America. You agree and recognize that countries outside of your jurisdiction may not have as comprehensive data protection laws as those existing in your resident jurisdiction. For more information please contact us at the information provided in Section 14 above.

12. Last Modified.

This Privacy Policy was last modified on December 17, 2018.